Shipping Policy

Effective Date: April 1, 2025

At G21 Skincare, we strive to ensure that your orders are delivered as quickly and efficiently as possible. Below are the details of our shipping policy:

• Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
   
• Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. A second email with tracking information will be sent once your order has shipped.
   

📍 Location: Ontario, Canada
📦 Processing Time: Orders are processed within 1–3 business days.

• Ontario (Local): FREE shipping on all orders.
   
• Other Canadian Provinces & Territories:
  Flat rate shipping of $15 CAD per order.
   

All Canadian orders are shipped via Canada Post with tracking provided.

• Shipping rates to the U.S. are calculated at checkout based on your location and order weight.
   
• All U.S. orders are shipped via Canada Post with full tracking.
   

While we make every effort to ensure timely delivery, we cannot guarantee shipping times as they are subject to the carrier’s policies and possible external factors such as weather conditions, holidays, or customs delays.

Once your order has shipped, you will receive an email with tracking information to monitor the status of your delivery. You can track your order directly on the carrier’s website.

Please ensure that your shipping address is correct when placing your order. G21 Skincare is not responsible for incorrect addresses or if the package is returned due to an address error. If you need to update your address after placing an order, please contact us immediately at g21laser@gmail.com.

G21 Skincare is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim. You can also contact our customer service team at g21laser@gmail.com for assistance.

If you have any questions regarding shipping or need assistance with your order, please feel free to contact us:

G21 Skincare